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Una prospettiva di Qualità


Web

News Cerchiamo talenti

Are italian regions website accessible?

Abstract - English version

Main goal of this work has been the monitoring of accessibility of Italian regions homepage, in terms of performances and contents for the disable users.Many studies on the perception of the downloading times by final users seem to converge on two temporal thresholds that act as watershed between the satisfaction, the tolerance and frustration zone.

In this panorama our work, carried out inside of the web quality assurance observatory, has seen the monitoring, through extremely realistic browser based instruments, for one entire week (24/7) of the time necessary for complete visualization (download + parsing) of the homepages of the 20 Italian regions.

This data has been compared with the standards. We assigned different scores to it following a criterion by us elaborated.

In accordance to this analysis the web sites accessibility to disabled users has been monitored. In this case also we used a criterion in accordance to the technical regulations of the Stanca law.

From the union of these two dimensions, physical accessibility and accessibility of contents to disabled users, a single criterion for the homepages of the various Italian regions has been created.

 

Bibliography

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1) "Examining Tolerance for Online Delays" Paula Selvidge, Usability News, Wichita State University, February 2003 Vol.5 Issue 1

2) "How Long is Too Long to Wait for a Websiteto Load?”, Paula Selvidge, Usability News, Wichita State University, July 1999 Vol.1 Issue 2

3) “Integrating User-Perceived Quality into Web Server Design” Nina Bhatti, Anna Bouch, Allan Kuchinsky, 9th International World Wide Web Conference, May 2000.

4) "The Need for Speed II” by Zona Research, April 2001.

5) "Retail Web Site Performance: Consumer Reaction to a Poor Online Shopping Experience", Akamai and Jupiter Research , Nov 2006

6) "Understanding How Users View Application Performance", P.Sevcik, Net Forecasts - BCR Volume 32, Number 7 July 2002

7) "Legge 9 Gennaio 2004, n.4" - Legge Stanca

8) "Decreto Ministeriale 8 luglio 2005" - Requisiti tecnici e i diversi livelli per l'accessibilità agli strumenti informatici.Pubblicato sulla Gazzetta Ufficiale n. 183 dell'8 agosto 2005.

9) Real vs. Synthetic Measurenments of Performance", P.Sevcik, Net Forecasts - BCR Volume 34, Number 11 November 2004

10)e-Valid: http://www.e-valid.com


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